At Alpine, we spend our days focusing on belly rubs and bubble baths, but to keep the resort running smoothly, we have a few house rules regarding our schedule.

✂️ Grooming Appointments

Our groomers dedicate a specific block of time to make your pup look like a million bucks. When an appointment is missed, it leaves our stylists with empty hands and lonely shears!

• 24-Hour Notice: We request at least 24 hours’ notice for any changes or cancellations.

• The “Missed Appointment” Fee: If you cancel with less than 24 hours’ notice OR fail to show up for your scheduled time, a $25.00 fee will be added to your bill at your pet’s next grooming appointment.

🏨 Boarding Reservations

Because our luxury suites are in high demand (especially during peak vacation times), we have a specific policy to ensure every guest gets a chance to stay.

• Securing Your Spot: To officially “bagsy” a suite for your pet, deposits must be paid within 48 hours of your reservation request. If the deposit isn’t received within that window, the suite will be released to the next pup on the waiting list.

• The 7-Day Refund Rule: We know plans change! To receive a full refund on your boarding deposit, please let us know about your cancellation at least 7 days prior to your scheduled check-in.

• Late Cancellations: Cancellations made within the 7-day window are non-refundable.

🐾 Why do we have these policies?

It’s simple: We want to make sure every pet on our waiting list gets a chance to play! By giving us a heads-up when your plans change, you’re helping another furry friend get a spot at the resort.